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20 Disney World Secrets Revealed By Fired Employees

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Every corporate institution has a code for language, and at Disney you’re not allowed to say the phrase “I don’t know.” If someone is in character and a guest asks a question that you don’t know, it breaks character if you utter the phrase, “I don’t know.” Instead, employees are encouraged to think beyond the knee-jerk reaction and figure it out. It’s for this reason that all of the employees have been trained to deal with multiple situations, so they’ll know the answer or have a track to figure it out.

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To keep up with the magic of Disney, employees are expected to use certain language to engage the guests and let them immerse themselves in the wonders of the Magical Kingdom. According to one employee that worked at Disney, when someone “trespasses” or gets the opportunity to go behind the scenes of a production, the crew refers to this as “going backstage” which isn’t too surprising to hear, considering everything in Disney is a big production.

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It’s not unusual for an employee to have to follow some sort of rule book, but when it comes to Disney, they take it to the next level. After you’re hired by Disney, you’re given a guidebook on appearance, which means you’re supposed to know how to look while you’re working at Disney. Said book is called “The Disney Look Book.” One of the rules includes neatly cut hair, and if you like hair dye you can toss it out the window because it’s not allowed.